Commissioned work
Should you commission us to design, program, develop or otherwise create a piece of work for you, we will invoice you on completion of the work. On invoicing, we allow 30 days for payment of the invoice. If there are any issues with the work completed, you must notify us of the issues within the 30 days, and we will attempt to resolve the issue. Should this not be possible, we may at our discretion offer a partial or full refund on the completed work.
Since digital requirements and standards change continuously, while we endeavour to make sure that the completed work is correct and bug free, we cannot guarantee this, and cannot offer refunds or repairs for issues or vulnerabilities disclosed in the future, unless the issue is directly related to the work carried out. For example, we cannot offer refunds for commissioned work being incompatible with future versions of required software, or newly discovered vulnerabilities in software that we use.
None of the above affects your statutory rights.