Proactive Website Management

Website Management with Roslin Design

As the importance and complexity of websites has increased over the past few years, and new legislation is introduced, we have come to realise that most websites need more comprehensive support than most "managed hosting" plans offer.

Most "managed hosting" plans are not really managed in our opinion. Backups may be enabled and automatic updates are applied, but that's about it.

Manual checks to make sure the update didn't break anything, technical reviews for any issues automatic tools may miss, content updates to your site, GDPR reviews and help with other more complex support issues are not usually included, but unless you know how to manage a site fully yourself and are up to date with the latest legisatlion, you almost certainly need these.

This is why all websites we host come with a Proactive Website Management plan.We help ensure that your site is following good practise when it comes not only to security, but also GDPR, Cookie management, user management and any other requirements that a modern website has.

We will also include any small updates you want to make to your site in the plan for free!

Here is what we offer:

  • Other  "Managed Hosting Plans"

    What you should expect in any Managed Hosting Plan

    • Modern, high speed website hosting

    • Support for simple issues related to your site, such as how to update content yourself

      • Essential security updates

    • Password resets and access support

    • Wordpress, plugins and theme updates

  • Proactive Website Management with Roslin Design

    Everything in the Managed Hosting Plan plus...

    • Comprehensive support of your website

    • User management and access permissions

    • Advanced security updates and advice

    • GDPR and cookie consent compliance checks

    • Checks for common compliance issues, eg privacy policies, company information etc.

    • Regular meetings to review your website and help you progress your business (approximately every 6 months)

    • Scans for accessibility and performance issues, e.g. broken links, large files and accessibility issues

    • Ongoing performance checks and speed improvements

    • Email account advice and support

    • Uptime monitoring

    We also include up to 30 minutes a month’s worth of updates and changes to the content of your site, or support with complex questions such as how to manage your marketing.

    This is not a comprehensive list of all the services we provide under PWM, it is just a representative list of some of the checks we will perform on your site. What we offer will evolve as the requirements of your website develop.

Terms & Conditions

Complex support, content updates and fixing issues

We will address issues that take up to 2 hours to resolve for free as part of the hosting plan, however should a request take more than 30 minutes to complete, we will list the additional time as credit on your account to be removed in future months.

Should your requests take more than 2 hours, or lead to your account having more than 2 hours of work credited to it, we will bill our standard hourly rate for additional hours.

Sometimes an issue will be too complex to easily resolve. For example a plugin may have a complex security vulnerability that can’t be fixed. In these situations, we may not be able to resolve the issue as part of the hosting plan. Should this be the case, we will notify you and discuss your options.

Sometimes issues that may appear relatively simple can be quite complex to fix. All issues are fixed at our discretion, and our decision about the time required to resolve this issues is final.

Additional sites will be half price, however they will only receive up to 15 minutes of support per month. The total amount of support on your account can be used on any site. If you have 2 sites, you will receive up to 45 minutes of support.

We will record changes and updates we make to your site. Should you wish to know what changes we have made, you can contact us at any time for a record of changes.